![]() So if you’re okay with spending a little more and getting equipment that’s kind of blah, the trade-off could be worth it. On the other hand, Brinks Home has great monitoring services with emergency features with quick communication for a true feeling of security. For those reasons, we’d suggest ADT Self Setup for most consumers. Brinks Home customer service number: 80ĪDT Self Setup can save you a ton of money, offer you more monitoring flexibility, and send you unique equipment that you won’t find anywhere else.ADT Self Setup customer service number: 87.We suggest thoroughly reviewing Brinks Home’s terms and conditions before signing and getting both verbal and written confirmation of your contract expiration date. ![]() Other contract issues involve confusion over oral and written contracts, contract renewal, and contract cancellation policies. And a lot of those customers are not happy about the change. For instance, Brinks Home bought up Protect America’s contracts, switching over Protect America customers apparently without their consent to Brinks Home's terms. Many of those contract complaints involve Brinks Home’s numerous buy-ups of other security companies. Most of its issues stem from customer contracts. Like most long-standing home security companies, it has both many positive reviews and a lot of complaints. You’re essentially buying without knowing exactly what kind of experience to expect.īrinks Home, on the other hand, has more of an established reputation. (These tend to revolve around ADT’s many and diverse vendors.)īut because ADT Self Setup is so new, there isn’t much valuable public feedback yet. And because ADT Self Setup has its own customer service department, the system isn’t defined by ADT’s typical service missteps. The lower-priced, less-traditional ADT Self Setup system is a big step forward for the ADT brand. You’ll get 100+ years of security-related experience from either company.ĪDT has a reputation for being more expensive but less innovative than some of its competitors. But if neither the ADT Self Setup nor Brinks Home system warms the cockles of your heart, check out Vivint for the perfect blend of innovation and smart home variety or Ring for an extremely affordable system.Īlthough ADT Self Setup and Brinks Home are newer innovations, both of their parent companies, ADT and Brinks Home, have been around forever. While neither of these is our favorite home security equipment offering, they both have their benefits.
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